Question 1

What are the basic rules for participating in Montsec Activa activities?

Accepted Answer

Each activity requires compliance with basic rules such as wearing appropriate clothing, following the instructions of the guides and having the minimum necessary physical condition.

Question 2

Is there a minimum age to enroll in activities?

Accepted Answer

The minimum age depends on the activity and is specified in the description of each experience.

Question 3

What happens if I'm late for my booked activity?

Accepted Answer

The activity can begin with the user and is not guaranteed refund if the delay prevents participation.

Question 4

Can I cancel a booked activity?

Accepted Answer

Yes, but the cancellation deadlines indicated above must be respected. Generally, no refunds are given for cancellations made at short notice.

Question 5

Can Montsec Activa cancel activities due to weather?

Accepted Answer

Yes, in the event of bad weather or conditions that compromise safety, the activity will be postponed or the amount paid will be refunded.

Question 6

What risks do I take when participating in nature activities?

Accepted Answer

Participating in outdoor activities involves risks inherent in the natural environment, and it is the user's responsibility to follow the indicated safety measures.

Question 7

Is any insurance required to carry out the activities?

Accepted Answer

All activities include basic accident insurance, but it is recommended to have your own insurance if you require more coverage.

Question 8

Is it mandatory to follow the instructions of the monitors or guides?

Accepted Answer

Yes, it is essential to ensure the safety of all participants and the proper conduct of the activity.

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